Terms of Service

Effective Date: June 17, 2025

These Terms of Service ("Terms") govern your access to and use of the website, services, tools, and client portal operated by Rytime Travels  Ltd, ("Company", "we", "us", or "our"). By accessing our website or using any of our services, you agree to be bound by these Terms. If you do not agree with any of these provisions, you must not use our website or engage our services.

1. Acceptance of Terms

By accessing or using any part of this website, registering for a consultation, submitting a service request, or engaging with us through digital forms, client portals, or other means, you confirm that you have read, understood, and agreed to be bound by these Terms. These Terms apply whether you are a visitor, client, or an authorized user acting on behalf of a client. You may not use our website or services if you are under the age of majority in your jurisdiction or otherwise legally unable to enter into a binding agreement. By using our platform, you represent and warrant that you meet these eligibility requirements. We reserve the right to modify or update these Terms at any time. Your continued use of the website or services after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Definitions

For the purposes of these Terms of Service, the following terms shall have the meanings set forth below. These definitions apply whether the terms are used in the singular or plural form:

• "Company", "We", "Us", or "Our" refers to Rytime Travels and its affiliates, legal representatives, contractors, and subsidiaries.
• "You", "Your", or "Client" refers to the individual, entity, or legal person who accesses our website, uses our services, submits inquiries, or completes a registration form.
• "Services" means all consulting, immigration-related, document processing, application submissions, informational materials, virtual consultations, form reviews, and other professional services offered by us through our website, offices, or authorized channels.
• "Website" refers to all web pages, tools, features, and content accessible under the domain associated with Rytime Travels Ltd.,  including all subdomains and digital extensions.
• "Content" means any text, graphics, documents, videos, links, communications, downloadable forms, instructions, FAQs, or other information published or provided through our website or client portal.
• "Portal" refers to the secured, personalized client area on our website which is accessible to registered users upon account creation and login, used to manage consultations, documents, and case tracking.
• "Applicable Law" means all laws, regulations, rules, or legal obligations in any jurisdiction that apply to you or to us in relation to immigration services, data protection, or online conduct.
• "Agreement" refers collectively to these Terms of Service and all related policies, disclaimers, and notices published on the website.

3. Description of Services

Rytime Travels Ltd.  provides professional immigration consulting and associated support services to individuals, families, businesses, and institutions seeking to travel, visit, study, work, invest, or relocate to countries where we are authorized to provide guidance or choose to provide services.  Our services include but are not limited to:

• Immigration consultations and assessments
• Visa and permit application guidance
• Document preparation and review
• Application submission and follow-up
• Assistance with study, work, and sponsorship programs
• Client education and resource materials
• Online appointment scheduling
• Client account creation and portal access, and others
• Preparing people to attend  oversea seminars and conventions.

Our services may be delivered in-person, over the phone, by video conference, or electronically via email, messaging, secure portals, or integrated tools on our website. We may also provide access to downloadable resources, blogs, or general information meant to educate and empower clients. These informational materials are not legal advice and are intended for general awareness only.

Unless explicitly stated, engaging with our website or downloading materials does not constitute a professional-client relationship. Such a relationship begins only after payment for consultation or services is received and a formal agreement is in place. We reserve the right to refuse service to any user or client who violates these Terms or attempts to misuse our platform or services.

4. User Accounts and Access

To access certain features of the Website and our services, you may be required to create a user account. By creating an account, you agree to provide accurate, complete, and current information, and to update your information as necessary to maintain its accuracy. Each account is personal to the individual or organization registering it. You may not transfer or share your login credentials with any third party. You are responsible for maintaining the confidentiality of your username and password, and for all activities that occur under your account. If you believe your account has been compromised, you agree to notify us immediately.

Accounts are created for:

• Clients who pay for a consultation or service;
• Returning users wishing to access prior submissions, communications, or uploaded documents;
• Users intending to manage their service requests, appointments, or payments online.

We reserve the right to disable, suspend, or delete any account without prior notice if, in our reasonable opinion, you have violated these Terms, provided false or misleading information, engaged in fraudulent behavior, or used the platform in a manner inconsistent with applicable laws or the intended purpose of our services.  Users with existing accounts must log in to access the portal, book new services, or request consultations. Duplicate registrations are discouraged and may be merged or removed to preserve service integrity.

5. Payment Terms and Fees

All services provided by Rytime Travels ltd. are subject to applicable fees, which are clearly outlined prior to any financial transaction. By requesting a service, you agree to pay the corresponding fee as communicated on the Website or through direct correspondence. Payments may be made in the local currency of your country of residence (e.g., Naira for Nigeria, CAD for Canada, or USD for other regions) and must be completed through our approved payment channels.

Consultation fees are payable in advance and are non-refundable unless explicitly stated otherwise. Once a consultation fee is paid, a client account will be created for you, and access to relevant services or scheduling tools will be granted. If you proceed with a full immigration service after consultation, the initial consultation fee may be credited toward your total service charge, as outlined in our service terms.

All service charges, including but not limited to application support, document preparation, and post-submission guidance, are communicated clearly before you confirm your order. By confirming payment, you consent to our terms of engagement and accept full financial responsibility for the selected service.

We reserve the right to adjust our pricing at any time without prior notice. However, any payment made before a price change remains valid and will be honored. Invoices are issued upon payment and can be accessed through your client portal or via email.

Failure to complete payment or misuse of payment methods may result in service suspension, rejection of requests, or reporting of suspicious activity to relevant authorities. If your payment fails, your order will not be processed until the issue is resolved.

Note: Government fees, where applicable (such as visa application fees or biometric charges), are paid to the relevant immigration authority through us  along with all your relevant  documents and are separate from Rytime Travels' service fees. We are not liable for government policy changes affecting fee structures.

6. Consultations and Service Engagements

By booking a consultation with Rytime Travels, you acknowledge that the session constitutes a professional engagement. Consultations may be conducted online or in person, depending on availability and your location. Each session is designed to provide guidance based on your current eligibility, immigration goals, and circumstances. Our advisors will assess the information you provide and offer recommendations or options aligned with existing immigration laws and policies.

All consultation bookings are considered confirmed upon successful payment. Once a consultation is completed, clients may choose to proceed with our full immigration services. In such cases, the consultation fee may be deducted from the final service charge, subject to our promotional terms or package conditions. This deduction is not guaranteed unless specifically stated in writing.

Clients who already have a user account on our website should log in before booking a consultation or requesting any service. New users will have an account automatically created for them after their first consultation is confirmed. This account serves as a centralized space for tracking your service history, uploading documents, receiving updates, and managing your engagements with our team.

Please note that while consultations are meant to inform and guide, they do not guarantee the outcome of any visa, immigration, or permit application. No advisor or employee of Rytime Travels  Ltd. may promise results or fast-track approvals beyond what is authorized by law.

We reserve the right to decline any consultation request that contains misleading information, false identity, or content that violates our policies or applicable laws. If such a case arises, any payment made may be withheld as part of administrative or investigative procedures.

7. User Accounts and Access

To access certain services or features of the Rytime Travels Ltd,  website, users are required to register for a client account. Upon successful payment of the initial consultation fee, a secure account will be created for you. You will receive your login credentials via the email address you provided during booking. By using this account, you can manage appointments, upload required documentation, receive updates, and interact with our team securely.

It is your responsibility to maintain the confidentiality of your account login information. You agree to notify us immediately if you suspect unauthorized use of your account or any breach of security. Rytime Travels Ltd,  will not be liable for any losses or damages resulting from unauthorized access caused by your failure to secure your account credentials.

You may not share your login credentials with others or allow any third party to access your account. Any activity carried out through your account will be deemed to have been performed by you, unless proven otherwise. Misuse or unauthorized use of an account may result in immediate suspension or termination of access.

We reserve the right to restrict or revoke access to any user account, at our discretion, if we determine that the account has violated our Terms of Service, contains false information, or is used for any unlawful or harmful purposes. Inactive accounts may be archived or removed after prolonged periods of dormancy in accordance with our data retention policy.

You may request the deactivation or deletion of your account at any time by contacting our support team. However, we may retain certain information for legal, compliance, or audit purposes, as permitted by applicable data protection laws.

8. Document Submission and Review

As part of our immigration and consultation services, clients are required to submit various supporting documents, which may include identification, academic records, financial statements, work experience credentials, and other documentation relevant to immigration processes. These documents must be submitted through your secure user portal or through any authorized method specified by Rytime Travels Ltd.

All documents submitted must be accurate, complete, and up to date. You are solely responsible for ensuring the authenticity of any document you provide. Submission of false, forged, or misleading documents is grounds for immediate termination of services and may result in legal action or notification to the appropriate authorities.

Upon receipt, our team will review the documents to assess eligibility, evaluate compliance with immigration requirements, and prepare or guide your application accordingly. We may request additional documents or clarification if your submission is incomplete or unclear. Failure to provide required documents within the specified timeframe may delay or prevent further service delivery.

Rytime Travels Ltd,  does not accept responsibility for delays caused by late, missing, or improperly formatted documentation. Clients are encouraged to follow the file format, size, and quality requirements outlined in our document guidelines. In certain cases, we may recommend that documents be translated or notarized before submission.

While we use industry-standard measures to secure client-uploaded documents, Rytime Travels  Ltd. is not liable for any document loss or corruption caused by external factors beyond our control. We recommend that clients retain a personal backup of all documents submitted to us.

Once your case is closed or your application is completed, documents may be archived or deleted in line with our document retention policy, unless otherwise required by law. You may request a copy of your submitted documents prior to deletion, subject to identification verification.

9. Payment Terms and Refund Policy

All services offered by Rytime Travels Ltd.  are subject to payment of applicable fees as outlined on our website or within a formal service agreement. By engaging our services, you agree to pay all fees, charges, and applicable taxes in full and in accordance with the terms provided at the time of purchase or booking.

Consultation services are billed upfront and are non-refundable once delivered. A standard consultation fee is due before the first appointment, and this fee is credited toward your full service charge if you proceed with us for further immigration services. For all other service categories, fees are payable as specified in your invoice, which may include staged payments or deposits depending on the nature of the service.

Payments can be made through our accepted payment methods, including secure online platforms, bank transfers, and any other method we may introduce. All transactions are processed securely, and sensitive payment information is not stored on our servers.

If your payment is not received by the due date, we reserve the right to suspend or terminate any associated services, delay documentation, or withhold submissions until full payment is received. In the event of a payment failure, you are responsible for any bank charges, service fees, or related penalties.

Due to the nature of immigration consulting services, and the fact that time, expertise, and professional resources are committed immediately upon engagement, we operate under a strict no-refund policy once a service has commenced or been partially delivered. This includes but is not limited to application review, profile assessments, document requests, and correspondence with immigration authorities.

Refunds are only considered under the following limited conditions:

• If payment was made in error and no service was provided.
• If the client cancels a service prior to any engagement or consultation, and the cancellation is requested within 24 hours of payment.
• In the case of double payments or overcharging due to technical errors (after verification).

All approved refunds will be processed within 14 business days using the original payment method unless otherwise agreed. We reserve the right to request proof of identity and payment before processing any refund.

Rytime Travels is not responsible for any outcomes related to immigration authorities decisions. Payment for our services does not guarantee visa approval or successful immigration outcomes. Our obligation is to provide professional support and guidance in line with current immigration laws and procedures.

10. Communication and Notifications

By engaging our services, you agree to receive official communications, updates, and notifications from Rytime Travels Ltd. through email, SMS, phone calls, client portal messaging, or other authorized digital channels. These communications may relate to your application status, upcoming deadlines, account activity, service updates, or important changes in immigration policies.

It is your responsibility to ensure that the contact information you provide is accurate and up to date. Rytime Travels Ltd.  is not liable for any consequences resulting from missed communications due to outdated, incorrect, or inaccessible contact details. If your contact information changes, you must update it promptly through your client portal or by notifying our support team.

Our standard communication hours are Monday to Friday, 9:00 AM to 5:00 PM (EST). While we strive to respond to inquiries promptly, we do not guarantee immediate responses outside these hours or on weekends and public holidays. Certain updates and documents may also be delivered asynchronously based on processing queues.

Clients may also receive informational content, alerts, or promotional messages that we believe are relevant to their immigration goals. You may opt out of non-essential communications by adjusting your notification settings or using the "unsubscribe" link in applicable messages. However, transactional and service-critical notifications cannot be opted out of.

All communication between you and our staff should remain professional. We reserve the right to suspend communication or restrict access to services in cases of abuse, harassment, or inappropriate behavior towards any member of our team.

Where required by law, we may send certain legal or regulatory notices via registered email or physical delivery. Such notices will be considered received once sent, whether or not you access or read them, unless delivery failure is confirmed by our systems.

You acknowledge that electronic communication is a valid and binding form of official correspondence. Our digital messages, including email confirmations, form submissions, document uploads, or electronic signatures, shall have the same legal effect as paper-based communications.

11. User Accounts and Security

To access certain features of our platform or engage in immigration services beyond the initial consultation, you may be required to register and create a secure user account. By creating an account on the Rytime Travels portal Ltd.,  you agree to provide accurate, current, and complete information and to update your details as necessary to maintain accuracy.

Your account is personal to you and may not be transferred, shared, or assigned to any third party without prior written authorization from Rytime Travels. You are solely responsible for safeguarding your login credentials, including your username and password, and for any activity conducted under your account. If you suspect any unauthorized access or breach of your account, you must notify us immediately.

Rytime Travels Ltd.  uses industry-standard security protocols to protect user data and prevent unauthorized access to accounts. However, you acknowledge that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for any breach or loss resulting from your failure to maintain adequate security or from third-party attacks beyond our control.

You agree not to use your account to:

• Misrepresent your identity or eligibility for any immigration program.
• Submit fraudulent documents or misinformation.
• Impersonate any person or entity.
• Engage in unauthorized commercial activity or solicitations.

Rytime Travels  Ltd. reserves the right to suspend or permanently disable your account at its sole discretion if there is evidence or suspicion of misuse, non-compliance with these Terms of Service, or if required by legal or regulatory authorities.

By maintaining an active account, you may gain access to important tools including your consultation history, active service requests, document submissions, billing records, and communications. You are encouraged to log in regularly and track your application progress through your personalized dashboard.

You acknowledge that continued access to the platform may be dependent on subscription status, consultation payment, or active service engagement. Inactive accounts may be archived or deleted after a defined period of non-use in accordance with our data retention policy.

12. Client Responsibilities and Cooperation

To ensure a successful and timely delivery of our immigration and advisory services, clients are expected to actively participate and cooperate throughout the service lifecycle. Your responsibilities are essential to the outcome of your case, and failure to comply may result in delays, additional costs, or the suspension of services.

As a client of Rytime Travels Ltd., you agree to:

• Provide complete, accurate, and truthful information during intake, documentation, and communication.
• Disclose all relevant facts, history, and circumstances that may affect your immigration application.
• Submit all required documentation, identification, and forms in a timely manner upon request.
• Respond promptly to inquiries or clarifications from our consultants or case managers.
• Notify us immediately of any change in address, marital status, employment, health, or other material circumstances.
• Pay all required service fees, government charges, and consultation fees as applicable and by their due dates.

Clients are also responsible for regularly checking their email, portal dashboard, and communication channels for updates and notifications. Missed deadlines or unacknowledged updates due to negligence may impact the progress or success of your case, and Rytime Travels will not be held responsible under such conditions.

We expect clients to maintain respectful and professional communication with our team. Abusive language, threats, false accusations, or harassment toward any member of our staff or partners will result in immediate termination of the client relationship without refund, and, if necessary, results to  legal action.

Where representation before government bodies is involved, clients may be required to sign representation forms, affidavits, or other authorization documents. Failure to comply with such requirements may limit our ability to act on your behalf.

You acknowledge that immigration results are influenced by the accuracy and completeness of your submissions. While we provide professional guidance and support, it is ultimately your duty to cooperate fully and act in good faith during the engagement.

13. Payments, Fees, and Refund Policy

Rytime Travels offers Ltd. both paid and complimentary services. By engaging in any of our paid services, you agree to pay all applicable fees as outlined during your consultation, service enrollment, or at checkout. All fees must be paid in full and in advance, unless otherwise stated in writing by Rytime Travels Ltd.

We accept various modes of payment including debit/credit cards, bank transfers, and supported digital wallets. Payment instructions will be provided through our secure platform or via official communication channels. All amounts are quoted in local currency (NGN) and/or USD depending on the jurisdiction and payment preference.

Our standard consultation fee is clearly stated on our website and during form submission. This fee is non-refundable and covers the cost of personalized expert guidance. In most cases, this fee is deductible from subsequent service charges if the client proceeds to hire us for full representation or processing.

The total cost of services may vary depending on the scope, complexity, government fees, urgency, and additional services selected. A breakdown of charges will be made available before payment, and clients are encouraged to seek clarification on any item before proceeding.

Government Fees

Government fees such as visa application charges, biometrics, eTA, work permits, study permits, and legalizations are paid  through us to the issuing authority (e.g., IRCC, embassies, ministries)  including other relevant documents and are not included in our service fees unless stated otherwise. Rytime Travels  Ltd. is not liable for changes or fluctuations in government charges or changes to policies after submission.

Refund Policy

All payments made for consultations, service packages, document review, or representation are considered final once a service has commenced. Refunds are not issued for:

• Change of mind or voluntary withdrawal after service has begun.
• Delays caused by government authorities, embassies, or third parties.
• Outcomes resulting from incomplete, false, or delayed client information.
• Non-participation or lack of cooperation from the client.

In rare cases where a payment was made in error or a duplicate transaction occurred, the client must notify Rytime Travels  Ltd. within 48 hours with verifiable evidence. Such refunds, if approved, may take up to 14 business days to process.

We reserve the right to amend our pricing structure or refund terms at any time. The terms effective at the time of your transaction will remain binding unless otherwise agreed in writing.

14. Termination of Service

Rytime Travels reserves Ltd.  the right to suspend or terminate any service agreement at its discretion, with or without notice, under the following conditions:

• Violation of these Terms of Service or any applicable laws or regulations.
• Non-payment of fees, delayed payment beyond agreed terms, or fraudulent payment activity.
• Provision of false, misleading, or incomplete information critical to the immigration process.
• Client behavior that is abusive, threatening, or harassing to staff or other clients.
• Client's failure to cooperate, communicate, or fulfill obligations that materially affect service execution.
• Direction from any regulatory body, law enforcement, or government authority requiring such termination.

Termination by Rytime Travels Ltd.  may be immediate and without refund where the violation is considered material or irreparable. In all cases, reasonable efforts will be made to notify the client of the reason for termination and any consequences arising from it.

Client-Initiated Termination

Clients may choose to terminate a service agreement by written notice. However, once services have commenced including but not limited to consultations, document reviews, submission preparations, or representation fees already paid will not be refundable.

If a client wishes to pause or defer a service, such requests may be honored at the discretion of Rytime Travels  Ltd.,  subject to availability and within a defined period (typically not exceeding 3 months). Additional fees may apply for resumed service.

Effects of Termination

Upon termination, Rytime Travels  Ltd. shall have no further obligation to provide services related to the client's immigration matter. All access to client portals, case updates, or document repositories may be revoked. Clients will be responsible for securing any important records or submissions prior to closure.

Termination does not exempt the client from paying any outstanding fees or reimbursable expenses. Legal rights, confidentiality clauses, intellectual property rights, and any accrued liabilities shall survive termination of the agreement.

15. Dispute Resolution and Governing Law

At Rytime Travels  Ltd., we are committed to resolving any concerns or disputes professionally, fairly, and efficiently. Before pursuing formal legal action, both parties agree to attempt to resolve any disagreement or complaint through informal negotiations in good faith.

Informal Dispute Resolution

If you have a dispute or concern about a service you received, you must first contact us at our official support email or through your client portal. We will acknowledge your concern and aim to provide a resolution within 15 business days. Clients are expected to provide supporting documentation and respond to all communications during this process.

Binding Arbitration

If an amicable resolution cannot be reached through informal negotiation, the parties agree to submit the dispute to binding arbitration, rather than through a court of law. Arbitration shall be conducted in accordance with the applicable arbitration laws of the jurisdiction where Rytime Travels Ltd is registered, unless otherwise  other venue are mutually agreed by both parties.  

The arbitration shall be conducted in English and the arbitrator's decision shall be final and binding on both parties. Each party shall bear its own legal costs, unless the arbitrator determines that such costs should be awarded due to misconduct or bad faith.

Jurisdiction and Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the jurisdiction where Rytime Travels's head office is legally established.  Regardless on the office handling the case, the  Law of the  Federal Republic of Nigeria  will apply.

Where arbitration is not legally enforceable or voluntarily declined by both parties, any legal action shall be brought before the courts of competent jurisdiction in the applicable place  where Rytime Travels Ltd  is registered  and each party consents to the personal jurisdiction of such courts.

Severability

If any provision of this section is found to be invalid or unenforceable by an arbitrator or court, the remaining provisions shall remain in full force and effect. This clause shall survive the termination or expiration of any service agreement.

16. Miscellaneous Provisions

Entire Agreement

These Terms of Service, along with our Privacy Policy, Cookie Policy, and any additional agreements entered into between you and Rytime Travels (including signed service contracts), constitute the entire agreement between the parties. It supersedes all prior communications, proposals, understandings, or agreements whether oral or written related to the subject matter herein.

No Waiver

Failure by Rytime Travels Ltd.  to enforce any provision of these Terms of Service shall not be construed as a waiver of any current or future rights or enforcement under the same or other provisions.

Assignment

You may not assign or transfer your rights or obligations under these Terms of Service without our prior written consent. Rytime Travels Ltd.  may assign or delegate its responsibilities under these Terms at any time, including in connection with a merger, acquisition, or sale of assets, provided that your rights are not negatively affected.

Force Majeure

Rytime Travels Ltd,  shall not be held liable for delays or failure to perform due to causes beyond its reasonable control, including but not limited to natural disasters, internet outages, strikes, war, acts of government, epidemics, or pandemics. In such cases, affected obligations will be suspended for the duration of the event.

Headings and Interpretation

Headings used in these Terms are for reference only and do not affect the interpretation of any clause. Where the context allows, singular terms shall include the plural, and vice versa. Gendered terms shall be interpreted as inclusive of all genders.

Survival

All provisions which by their nature should survive the expiration or termination of these Terms including but not limited to confidentiality, intellectual property rights, disclaimers, indemnity, and limitations of liability shall remain in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact our support team via email: support@rytimetravels.com.